E-commerce
Shopify merchants and e-commerce teams
Add an AI customer-support assistant to Shopify
Train a Chirps AI assistant on your public store content, then add it to your Shopify theme to answer product, shipping, returns, and support questions.
10–15 min
Typical first install
Preview first
Review before publishing
Installation path
Universal embed script
Product and policy Q&A grounded in your published pages
Lead capture and appointment-booking artifacts when enabled
A lightweight theme embed that keeps your storefront in control
Step-by-step
Install Chirps on Shopify
Follow the path that matches your project. Keep the generated snippet private to your workspace and verify the result on a preview URL.
Create your Chirps AI Assistant
Create an assistant in Chirps, add your public Shopify storefront URL (and any approved documents), let the crawler build its knowledge, then copy the generated embed snippet. Private Shopify admin data is not crawled by this guide.
Login to Shopify Admin
Go to your Shopify dashboard, navigate to Online Store > Themes, and click 'Edit code' on your active theme.
Inject the Script
Open the theme.liquid file and paste your Chirps AI <script> tag just before the closing </head> or </body> tag.
Save and Preview
Click Save. Your Shopify store now has a 24/7 intelligent AI assistant ready to help your customers shop.
Keep the installation maintainable
The embed only mounts the widget. Your content, privacy settings, bookings, leads, and handoff rules stay editable in Chirps, so a content change does not require another deployment.
Questions
Shopify integration FAQ
How do I add Chirps AI to Shopify?
Create or select an assistant in Chirps, train it on the public pages or files you choose, copy the generated installation snippet, and place it in the global layout or code-injection area for Shopify. Test the preview before publishing.
What can the Shopify assistant help with?
It can answer questions grounded in your approved knowledge, collect enquiries, offer booking or lead forms when those artifacts are enabled, and hand conversations to your configured human-support channel.
Can I change the assistant after installation?
Yes. Widget appearance, knowledge, instructions, language, and enabled artifacts are managed in Chirps. You normally do not need to edit the site code again unless you move the widget to a different layout.