This Privacy Policy explains how Chirps, a product developed and operated by Monzed, collects, uses, and discloses information. By using our Service, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your personal information and your right to privacy. If you have questions or concerns, contact us at [email protected].

1. Information We Collect

We collect personal information you provide when registering, requesting information, participating in activities on the Service, or contacting us. This may include account data, payment-related data handled by Stripe, technical usage data, AI inputs, AI outputs, and feedback.

2. How We Use Your Information

We use information to provide the Service, manage accounts, process payments, deliver AI functionality, send administrative communications, improve reliability, and protect against fraud or abuse.

3. End-User Data

Chirps provides AI chat widgets and voice agents that customers use with their audiences. When an end-user interacts with a Chirps widget or voice agent, Monzed processes that data on behalf of the customer, who acts as the Data Controller.

4. AI & Third-Party Processors

We use vetted third-party AI and infrastructure providers as sub-processors to deliver AI-powered features. Data sent to these providers is used to generate responses and is processed under their enterprise privacy commitments.

5. Sharing Your Information

We share information only with consent, to comply with law, to provide services, to protect rights, or to fulfill business obligations, including with service providers such as hosting, database, payment, and AI processing partners.

6. International Transfers

Your information may be transferred to, stored, and processed in facilities used by us and our service providers.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. Contact [email protected] to exercise these rights.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

9. Security

We use technical and organizational measures designed to protect personal information, but no internet transmission or storage system can be guaranteed 100% secure.

10. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date and becomes effective when accessible.

11. Contact Us

If you have questions or comments about this policy, email [email protected] or write to Monzed, Harju maakond, Tallinn, Kesklinna linnaosa, Tornimae tn 5, 10145 Estonia.